Howdy! My name is Mary McDowell. I am your co-Head Guardian. I rule with an iron fist made of silly putty. I have been in charge of the RTX Guardians since 2012
My partners-in-crime are @sirNARVY - co-Head Guardian since 2012, my husband of 9 years, one half of the strategy hive mind, and the guy who pokes me with a broomstick when I crawl into corners
And @mrarcys - co-Head Guardian since 2016, online training wizard, and lover of horrible movies, and the other half of the strategy hive mind.
The three of us work closely with RTX Events staff and directly with the HUNDREDS of Guardians we will accept this year. <3 Yes, HUNDREDS. And I will be reading the THOUSANDS of Guardian applications. Yes, THOUSANDS.
We welcome you to apply as an RTX 2018 Guardian when the applications go live SOON. How soon? We're talking about applications going live anytime between this evening to next week.
Yes, it's early. We want to get a jump on 2018 planning!
**PAs are not listed as a preference on the application simply because we receive 500+ requests each year for those positions. We will be picking PAs based on how you apply (your reasons for wanting to be a Guardian, past PA work for RTX and other shows, and your preference qualifications) and you have the opportunity to check a box to be considered.
**All returning Guardians, regardless of position, must apply if they want to be considered for 2018.
Pardon my bullet list-like ways of covering information, but this is going to be a long post.
WHAT: RTX 2018 Austin
WHEN: August 3 - 5 ** Guardians onsite for Thursday August 2 - Sunday August 5
WHERE: Austin Convention Center - Austin, TX and various locations
Wednesday August 1 is an optional work day (bag stuffing, team meetings, badge & shirt pick-up)
So, you want to apply to be a Guardian? RTX Guardians represent The Community, the Company, and the Convention. The RT Community is pretty incredible and we aim to bring in the best (and those aspiring to be the best) community representatives into our Guardian ranks.
We are looking for willingness to do the tasks assigned to you, positive attitudes, customer service, patience, and a genuine desire to make the convention experience rock for everyone. We strive to make the show a safe place for all fans.
You must be comfortable in crowds/crowded spaces, can deal with emergencies with a cool head, and willing to work with your teams. We have a variety of jobs that range from super exciting to oddly mundane...but all jobs/tasks are important and necessary so we expect everyone to put their full effort into every task.
Guardians are VOLUNTEER. You get a crew shirt, snacks, unique job experience, and a chance to really connect with the Rooster Teeth Community <3 Guardians are responsible for their own hotel, travel, meals, and parking.
Being a Guardian is HARD WORK. I want you to say that sentence out loud and take it to heart because it is very true. You ask any past Guardian and they will tell you that very same thing. You will have lots of fun and hopefully end the weekend with a terrific sense of pride and accomplishment, but it takes a lot of hard work from the RTX Guardians to make this show successful.
Applying to be a Guardian
Please fill out the application thoroughly and seriously. A cute comment here and there is fine, but all joke applications will be disregarded - this goes for beginners and veterans of RTX. Fill out the form, please. Prove to us that you can follow directions.
You must be willing to check the RoosterTeeth website every week. Although Guardian news comes in random bursts, we require that you check this site frequently. It is our home base for information. Team Leads will utilize email and we will continue using our private Twitter account, but RT is where the action is. We will NOT have a Tumblr, Facebook, or reddit thread/page/group. All communication will be via email, group post, or private messaging on this site.
Be sure to TRIPLE check your information. Names, emails, and usernames are often misspelled. it's difficult to get in touch with you if you submit an application with a misspelled name
We do our best to honor your assignment preferences, but preferences are never a guarantee. We cannot have 124 Tech Guardians. @Adam would crucify me.
No worries if you lack convention experience! We accept all skill levels. Y'all gotta start somewhere, right? Tell us if you have worked retail, Disney parks, summer camps, business events, child care, personal assistance, office management, scout leading, project management, extracurricular activities...EVERYTHING that involves dealing with groups of people.
Thousands apply, hundreds are accepted. Just keep that in mind.
What do Guardians do?
We are the support structure of this show. We are the Oompa-Loompas of this magnificent candy factory. We make this show run from Wednesday at bag stuffing to the moment we close up on Sunday. You are all part of an award-winning, record-breaking team! Below is a list of the previous Guardian roles. The list is not exhaustive, and duties may change. It is a good reference, though.
Center Stage – Responsible for the operation of Center Stage located on the Expo Hall floor. Work tightly with the Tech Guardians to make sure that game consoles are up to date and working. Tech knowledge is a plus.
Exhibitor Services - Assigned to a group of exhibitors in the Expo Hall. Responsible for making sure their RTX experience is the best it can be. Hospitality, customer service (the exhibitors are your customers), and a little bit of line management
Freelancers - Freelancers are the most flexible Guardians. From guarding a door one minute to wrangling a crowd of attendees the next, these Guardians go where they're needed. Good for people who are a jack of all trades and want to move around a lot. Really. A lot.
Panels - Responsible for the smooth running of all the panel rooms including load in/out of attendees, counting attendees in line, manning Q&A microphones, and making sure the panel starts and ends on time. Works with tech and the convention staff to make sure panelist tech needs are met.
Personal Assistants - Assists an RT employee or special guest for the duration of the convention. Help staff members when they are out in the public areas of RTX. Must be able to maintain communication on a professional level with staff/crew/special guest, keep track of schedules, and know where to obtain items (food, drink, and so on)
Registration - Assists with attendee, staff, VIP, and exhibitor check in. Is the first face an attendee sees at RTX. Must have great customer service skills. May get reassigned during the late moments of RTX as needs arise.
RT Store - Help run the RT Store. Help attendees find merchandise and keep the tables stocked. Help maintain the RT Store line.
Response - Work with EVERY team to help with crisis management and crowd control. Must be able to forcefully/professionally tell attendees who are breaking the rules to stop. Does not get physical with attendees. Responsible for line management of the entire event. Does not carry weapons. Role is to observe, deter, and report ONLY.
Tech - Tech Guardians work with Center Stage, Panels, and other areas of RTX to make sure tech needs are met. Responsible for the streaming equipment, queue room A/V, game console setup at Center Stage and for select Panels. Tech is NOT responsible for theatrical rigging or sound boards.
Signature - Handles the designated Signature area. Line management, customer service, checking badges & signature tickets
Specialty Rooms - Responsible for dense collections of RT content typically in a specific space such as Double Gold sign up, RT Experience, escape and/or interactive rooms, and Achievement Hunter Lounge. Duties include being custodians of the content and company valuables, customer service for attendees visiting locations.
G-Spot - The literal Guardians of our quiet spaces. G-Spot is where Guardians can take a break, store their stuff, and is also a great space to call for dispatch. This team is far away from the action and chaos of the event.
Happy Hour / Evening Events - Much like Freelancers, they do a little bit of everything during the evening programming.
Team Leaders - Every department above is lead by one or more Team Leaders. All Guardians report to and receive direction from a Team Leader. They know the convention inside and out. Usually a veteran Guardian or somebody with previous convention volunteer experience.
Satellite Leads - The extension of Chris and Mary to head up the multiple venues.
Things that Guardians DO NOT do:
Operate camera equipment
Event content production
Content selection and/or placement
Establish event and/or attendee policies
DO NOT ASK ME IF YOU CAN BE PLACED ON DEPARTMENTS THAT HANDLE THESE JOBS. I am not a conduit for the hiring of Freeman or Austin Convention Center personnel.
Little Tips and Tidbits
- Do not be concerned about submitting too much information. I enjoy reading the applications!
- Do take the time to provide details. One sentence answers are easily passed over.
- This bears repeating: Do not send me a joke application and do not spend too much time being silly. Regardless of how many years you have been a Guardian, we need you to fill out the application seriously.
If you have any questions, please reach out to me! You may privately message me here on RT, use the website "question" feature (if you are alright with the answer being posted publicly), or you may email me: email@example.com
(Please do not reach out to me on Twitter, Tumblr, Discord, or Facebook or even text message - consider this an exercise in following directions)
Much love and good luck! <3