Eric_Duncan FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold VP, Marketing

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from Austin, TX

  • Activity

    • Cheyenne asked Eric_Duncan a question

      Hey Eric, if there was something wrong with an item from our DG box, like something came with a defect, who would I need to talk to about that?

      Answered: Apr 1, 2018

      Oof, sorry I didn't get to your question sooner. Try FIRSTsupport@roosterteeth.com first. We should be able to replace it. If you don't get anywhere there, go to Chelsea. 

    • The New RT Box Plan - Launches April 4!

      1 month ago

      Eric_Duncan VP, Marketing

      What is up, y’all?. This is the update you’ve been waiting for: your biggest and most burning questions about the RT Box and Double Gold will be answered - TODAY. Probably. Anyway, let’s first talk about the final monthly box. The March box. I can think of no better way to end the monthly box than for it to be a couple of weeks late. Which it is. For those of you still waiting, those will be shipping out next week. Now, onto the cool new stuff.


      Sign-ups for the New RT Box Membership Go Live on Wednesday, April 4

      That’s just next week, people, so get ready. This will happen at about noon CDT, but keep an eye on the usual channels for confirmation of when it happens. The moment you sign up you’ll be charged $64.99 and be eligible to receive the Season 1 RT Box, which carries the theme of those lovable idiots over at Achievement Hunter! As a note, these RT Boxes are limited edition so if you take your time signing up, we may run out of inventory! Seriously. Limited.


      As mentioned in my last update, each season the box will feature a different theme. We’ll announce what the theme is around the beginning of each season (every three months, or “quarter” as we say in the fancy business world), which should give you enough time to decide if that box is right for you.


      Let’s Talk About Shipping

      Domestic Community Members: USD$64.99 includes standard shipping for you! Yay.

      International Community Members: You will have to pay an additional USD$11 on top of the box price, BUT the shipping cost will include customs and duties.* Double yay!


      *(Be aware that there is still a chance that your local government may add on additional costs we have no control over.)


      HlkDwU9.png


      Billing and What It Means for You and Your Calendar

      Remember with Double Gold how you got billed on the first of every month? Forget it. Things are changing, for the better.

      The RT Box membership runs in 90 day subscriptions.

      You will be charged the day you sign up and enter into an auto renewal plan.

      You will then be charged three (3) months later on the 1st of that month (see below for example timeline).


      For example, if you sign up May 6 (5/6/18), you’ll receive the Season 1 RT Box, and you will be charged again on August 1 (8/1/18) to receive the Season 2 RT Box, then three months later on November 1 (11/1/18) to receive the Season 3 RT Box, etc… As long as you maintain your auto-renewal on your subscription.


      Still confused? Look at the below image:


      TFBqaiZ.png


      More Questions? We Have Answers.

      Q: What happens if you run out of inventory? Do I get billed and then get shafted with no box?

      A: Nope! If there is no remaining inventory for that season you will NOT get billed.  


      Q: When do I get the box?

      A: Once you’ve been billed, your order is created and will ship out as soon as that season’s boxes are ready to ship. We are planning for boxes to be ready to ship around the middle of each season.


      Q: When do I need to sign up so I can be first to purchase RTX London tickets?

      A: You must sign up by April 16 at noon CDT (6 p.m. GMT) in order to receive a code to be first in line to purchase RTX tickets. If you sign up after that time, you won’t be eligible to receive a code.


      Final Reminders

      Remember, with an RT Box membership you’ll still get:

      • An RT Box every season packed with about $140 worth of high-quality, exclusive merch

      • A 10% discount on all purchases in the Rooster Teeth Store after you sign up and are billed for your RT Box membership

      • Access to purchase live event tickets, including VIP passes when available, before anyone else

      • Gold double star on your community profile

      And remember, you will have to sign up for FIRST membership separately to continue viewing the FIRST content that you love so much. (Not a FIRST member anymore? Go ahead and sign back up today HERE!


      That’s it for the moment. Keep an eye on your emails, our social media, and this site for news. AND DEFINITELY make sure you get our emails - I imagine something special might drop in some inboxes soon. Leave your questions below and @Chelsea and I will do our best to get you some answers.


      Thanks, we love you.  

    • Information about Double Gold and the NEW RT BOX PLAN!

      2 months ago

      Eric_Duncan VP, Marketing

      Hello, friends. I’m back with another update on the RT Box and Double Gold. Buckle up, because we have some big changes to cover. My last update covered a lot on why we’re making changes. If you missed it check it out here. Ok, let’s get started.


      The Double Gold name is going away. Welcome RT Box membership.

      Double Gold has been fun, but we haven’t truly loved the name. It’s all about the box anyway, so why not just call it what it is? So we’re retiring the Double Gold name and membership tier forever, starting March 1, 2018, and launching RT Box as a standalone subscription service starting April 1, 2018. You’ll get the following with a RT Box membership:

      • An RT Box every quarter packed with about $140 worth of high-quality, exclusive merch

      • A 10% discount on all purchases in the Rooster Teeth Store

      • Access to purchase live event tickets, including VIP passes when available, before anyone else

      • And you get to keep that dope double star on your community profile because I think it’s cool

      All of this will cost you a mere $64.99 per quarter (billed upon sign-up and then once at the start of each new quarter – every three months). This price includes U.S. shipping. There will be an additional charge for international shipping; we are currently in negotiations, so I don’t have that number just yet.


      Notice I didn’t mention FIRST up there? The biggest change we’re making is that a FIRST membership is no longer part of the RT Box subscription. This means you will need to sign up for a FIRST membership separately. I know managing two different subscriptions is not as fun as managing just one, but ultimately this simplifies processes with billing and customer service that allows us to reduce costs and bring you a less expensive product. And now you can manage just one FIRST plan and not have to worry about upgrading/downgrading based on whether you want the RT Box and its perks.


      v9sGjPl.png


      Now that you know what the new plan is, let’s talk about what’s happening over the next month or so as we get to the end of Double Gold.


      • February 28 at 11:59 p.m. GMT (EDIT: Sorry now closed) is the last chance to sign up for the March RT Box – the VERY LAST monthly RT Box ever. It’s a good one.

      • March 1-3 will be the last time anyone is billed for a Double Gold membership. You will officially be the last Double Gold members, and you will get the March RT Box that ships later that month.

      • March 31 is the last day of your Double Gold FIRST membership if you are a Double Gold member in March. On April 1, you will no longer have FIRST member access, so sign up for a new FIRST plan before April 1 so you don’t miss out on any shows or benefits.

      We are targeting April 1, 2018 as the first day of sign-ups for the new RT Box membership.

      While I’m here, I have some quick updates on the February and March boxes for current Double Gold members. I’m sure many of you have questions about the whereabouts of your February RT Box. As of yesterday, February 27, boxes have officially started shipping! We’re sorry that it’s running late (again). This is one of the many reasons why we’re moving to quarterly boxes. On the upside, the February box is definitely worth the wait.


      As I mentioned above, the last monthly Double Gold box will ship out at the end of March. So many of us have been working on it to make it fun, exciting, and maybe just a little bit hilarious. No images right now to show off… but if you feel like deducing what might be included in the box, why not watch an old RT Short and put the pieces together...


      That’s it for now. Keep an eye on your emails, our social media, and this site for news. We’ll let you know when sign-up for RT Box membership opens up if it’s before April 1, and roll out details on the box itself, including the mystery theme for the first box. Can you guess what it is? Oh, and definitely make sure you get our emails, because there will probably be some sweet deals coming your way. Drop your questions below and @Chelsea and I will do our best to get you some answers.


      Thanks, we love you.  

    • More Info on New RT Box Plan

      4 months ago

      Eric_Duncan VP, Marketing

      Hey, folks. Back in November, I wrote a post that said I’d have some information to you before Christmas about changes we’re making to Double Gold and the RT Box in 2018. It is… January 16 today? Goddamnit. Sorry. But I’m here with an update now.


      Ok, well, moving right along, let’s dive into some of the things we have planned for this year. Please keep in mind there are a lot of details that we’re still working out, and I will make sure to roll out the information as it becomes 100% confirmed. At least four different departments and a bunch of smart people all have to work together to make this happen, and we want to make sure things are as solid as possible before we talk about them or launch anything. Here we go...


      The March RT Box Will Be the Last Monthly RT Box

      As I may have mentioned before, getting a box out each month has been a challenge on many fronts. I am very proud at how we’ve been able to do it every month, and two rounds of RTX Austin, without skipping a single one. However, we’ve been consistently late on shipping and aren’t entirely happy with how we’ve been executing. But we love doing this, and a lot of you really love the boxes, so we’re going to keep it going in a new way.


      The New Plan: The RT Box Gets Bigger and Ships Once per Quarter

      That means four boxes per year, delivered roughly every three months, plus an RTX-exclusive box that will only be available for purchase at specific RTX events (more on that in a future post). Now let’s bullet point some stuff:

      • The first of these new boxes will ship in the second quarter of 2018 (April–June). The goal is to ship the boxes in the middle of the quarter (mid- to late-May). When we know more specifics about timing, I’ll update everyone.

      • By bigger, I mean the box itself will be physically larger, contain more products, and will generally include higher quality items than the current RT Box (all exclusive to the box). Again, more details on product later.

      • I don’t have a final price yet, but you will pay once per quarter (recurring membership), and the cost per quarterly box will be lower than what you currently pay for three months worth of the current Double Gold membership. .

      • Unlike the current method of billing for Double Gold, our new plan will charge your credit card immediately when you sign up. At that point you’ll begin your FIRST benefits if you aren’t already a FIRST member, and you’ll be eligible to receive the next available RT Box. The charge will recur at the beginning of the next quarter. More information about this will be rolled out as we lock down all the specifics.

      • We are aiming for the value of all of the product in each box to be about $150+ USD.

      What Does Your Money Get You?

      • An RT Box every quarter.

      • FIRST membership.

      • We will continue the current Double Gold member perks of 10% RT Store discount, early access to buying live event tickets, and that fancy double star by your name on the community site.

      Take My Money! When Can I Sign Up?

      The goal is to roll out sign-up for the new plan in March.


      So as I’ve probably said too many times already, there’s more news to come, and I will roll it out just as soon as we get the details locked in. In the meantime, hit me up with questions below and I’ll do my best to get to them. Your feedback helps us make this a better product. We know this is a big change, but we’re planning some really fun stuff. We know you’ll love it. And to our current and former Double Gold members, thank you so much for your support and patience during our first year-and-a-half-plus of this venture. Happy new year, you lovely, lovely people.

    • Double Gold Updates - November Holiday Edition

      5 months ago

      Eric_Duncan VP, Marketing

      Hey, everyone. 


      Happy Thanksgiving to our U.S. community! To the rest of the world, enjoy your Thursday while we stuff our fat, dumb American faces and shop for cheap electronics. Anyway, before I get out of here for the long weekend I wanted to drop a note with a few updates on Double Gold membership and the RT Box. It’s been awhile since my last update, but we recently sent out a survey that many of you guys eagerly responded to (thank you so much for that, it helps more than you know) and I want to address a few things that were mentioned:


      Overall, you guys seem to really like what we’re doing with the RT Box. I think the product we ship each month has improved in both quality and design, and I’m really excited about something new we’ll be starting with the December box, and for each box moving forward (you ready to collect some cool and exclusive shit?) That said, we still don’t do a very good job at shipping the box out on time each month. Coordinating a bunch of product, getting it into a box and off to your house is a pretty big challenge, and we know we have to do better. Starting next year we’re going to be making some BIG changes that’ll make better use of the small team we have here, and also improve the value and quality of each RT Box. Stay tuned - we should have the  full details before Christmas.


      Another thing we’ve learned since launching Double Gold membership is that the monthly Q&A is not popular. We’ve decided that the time and effort it takes for Chelsea and the folks involved each month to put together is not something many people take advantage of, and therefore, we’ve decided to cancel those moving forward. We look forward to brainstorming some other perks to add in its absence.


      That’s  it for now. One last thing though - if you were a Double Gold member and you cancelled, hit me up with a message or leave a comment and let me know why. We’re trying to learn and do better, so any feedback you have is welcome. 


      Thanks, y’all!

    • PatrickEng asked Eric_Duncan a question

      Hey Eric, quick question. I see internships all the time for animation/video editing, but are there going to be any marketing internships in the near future? Thanks!

      Answered: Jul 4, 2017

      Hey there. Sorry for the VERY delayed response. Yes, we do have internships in marketing and we're trying to have interns each semester and summer. You need to be enrolled in a college or university, and you must be receiving class credit for the internship. If you want to be considered for one of our future internships just send me a resume and I'll have HR keep for when we start reaching out to intern candidates. Thanks!

    • Double Gold Updates - July Edition

      10 months ago

      Eric_Duncan VP, Marketing

      Greetings to all current and future FIRST Double Gold members! And happy Fourth of July to all of our fans here in the U.S.

       

      First of all, we’d like to apologize once again for any inconvenience caused by the delayed shipping of the June RT Box. We had a few difficulties this time around, including tech issues, sourcing for merchandise, and personnel changes. We’ll do our best to make sure this doesn’t happen again.

       

      On a more positive note, we have some exciting news to share! Beginning in 2018, we’re going to make some pretty big changes to how FIRST Double Gold membership works. With so much planning left, we can’t really give any details yet, but let it be known that as soon as more information is available, we’ll be rolling it out to everyone.

       

      One of the first updates we have to make in order to roll out next year’s changes is removing the 6-month Double Gold membership option. New members probably already saw that there was no 6-month option when signing up.

       

      If you’re a current Double Gold member, I bet you’re wondering how this affects you. Take a look at this handy dandy FAQ…

       

      I’m a 6-month FIRST Double Gold member. What happens now?

      You will be contacted via email before your membership end date with information on how to re-sign up for Double Gold on the 1-month plan, or a regular FIRST membership. If you decide to do nothing, you’ll drop down to whatever your subscription status was prior to signing up for Double Gold.

       

      I’m a 1-month FIRST Double Gold member. What happens now?

      Nothing. You will continue to be a 1-month Double Gold member as long as you have auto-renew on. If things change with our new plan for next year, we’ll let you know well in advance.

       

      I’m a FIRST member. Does this mean I can’t sign up for Double Gold?

      No! You can still sign up for Double Gold, but your only option is the 1-month plan.

       

      If you have any other questions, drop ‘em down here in the comments! @Chelsea and I will be popping in to make sure everyone knows as much as they can right now.

       

      -Eric

    • Double Gold RT Box

      1 year ago

      Eric_Duncan VP, Marketing

      Hey y’all, what’s up? I’m Eric and I run the marketing department here at Rooster Teeth. That’s right, I’m Barbara’s boss. It’s a cruel and mostly thankless job, but it has a few perks. For one, my team and I were recently given the awesome responsibility of putting together the RT Box that our amazing FIRST Double Gold members get every month. We’ve spent a lot of time huddled around conference tables brainstorming themes and product ideas, talking shit about Jack, and generally trying to figure out how to make something really cool each month that our Double Gold members will get excited about.


      Since we launched Double Gold at RTX Austin 2016, I’ve been pretty proud of what we’ve been able to pull off. The boxes each month have been full of cool, exclusive merch, and fun surprises. However, we received feedback that the quality of some items was not meeting expectations. Since taking this over, my top priority has been to improve the quality and consistency of each box, and I think we’re making a lot of progress that you’ll soon start seeing. The box that ships out later this month - with the touching theme of Friendship - will have more custom items than any box before. Everything in the box was well thought-out by our team,  and we’re very excited for you to see it and share it with your friends. Here's a sneak peek:


      Giq63lE.jpg



      It’s our goal to make every month’s box better and better, and honestly, May’s box is looking pretty damn awesome. If you aren’t already Double Gold, you have until the end of this month to sign up to make sure you get May's box shipped to you. Seriously, it’s worth it for the shirt alone. 

      Another thing we’re trying to do is make each box more consistent. Starting with April’s box, our goal is for each RT Box to include a custom clothing item (usually a shirt), a toy of some sort (these are going to get really fucking cool later this year), an exclusive enamel pin, a premium sticker or something similar, a useful household item, a limited edition Gold Card, a letter from someone at Rooster Teeth, and then any other fun things we feel like throwing in.


      It’s also one of my top priorities to improve shipping times to make sure our Double Gold members get to experience each month’s box as soon as possible. And we are always working on  improving our customer service and support. Anyway, thanks for taking time to read this. You can find me here on the site or on Twitter @Eric_DuncanATX, so please send me your feedback or hit me up with any questions you might have. I have to go yell at Caleb now (again), so I have to run. 


      Take care!


      Eric

    • 2 years ago

      Eric_Duncan VP, Marketing
  • About Me

  • Comments (16)

    • Eric_Duncan FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold VP, Marketing

      6 years ago

      You're too kind. I'm so sorry that you also have to also be Jack's friend.

    • Barbara FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold

      6 years ago

      I see you became a sponsor. I'm sorry, but I'm all out of n00ds at the moment. We will find a way to compensate for this, don't you worry.

    • Joel FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold

      9 years ago

      Thank you!

    • masterdenae

      9 years ago

      HOLY CRAP, you're online.

    • Simius

      10 years ago

      welcome to RT

    • lofpbplayer FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold

      10 years ago

      wecome and i already hat you. not even here a week and you are almost as high karma wise as me bull$#!+

    • Ninja329

      10 years ago

      Welcome to the show mate. Jack told us to come say hello.

    • Sheahan0

      10 years ago

      Welcome to RoosterTeeth

      smiley0.gif

    • xkingx808

      10 years ago

      I'm not a hot girl, but I like video games...and you sell video games...right then.

    • caleb FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold Frisbee

      10 years ago

      Jack likes little boys. He told me so.

      Hey, Jack made me say hi and since he is the captain of my grifball team I have to say it so:

      Hi!

    • u2colin

      10 years ago

      Hey man, what's going on?

    • jeckon

      10 years ago

      Hmmm I also sell videogames....we should be BFF..ha ha

    • MunkyBox

      10 years ago

      Hola! Jack's spreading the word.

    • FinchLynch FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold

      10 years ago

      Jack, Sir, is a fugly douche.

      GG.

    • jack FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold I Like Lego

      10 years ago

      You, sir, are a douche.

    • masterdenae

      10 years ago

      Jack told me to say hi.

      HEY!

      Welcome to RT.

  • Questions answered by Eric_Duncan

    Oof, sorry I didn't get to your question sooner. Try FIRSTsupport@roosterteeth.com first. We should be able to replace it. If you don't get anywhere there, go to Chelsea. 

    Hey there. Sorry for the VERY delayed response. Yes, we do have internships in marketing and we're trying to have interns each semester and summer. You need to be enrolled in a college or university, and you must be receiving class credit for the internship. If you want to be considered for one of our future internships just send me a resume and I'll have HR keep for when we start reaching out to intern candidates. Thanks!

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