Chelsea FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold RT Community Manager

from A Dark Cave

  • Activity

    • blackrose2255 asked Chelsea a question

      Hi! i'm trying to check out from the RT store using the US store, i'm a first member but my code FIRST5 is not working. it just says that the code is invalid. Can you help?

      Answered: Dec 15, 2017

      Heya! Make sure that you're logged into your account and that the store you're shopping in matches the region you live in.


      So, if you go to My Settings, "Profile Details" and scroll all the way down to where it says Store Region...

      If you are shopping in the US Store, make sure your Store Region is set to : U.S. / International Store

      If you are shopping in the UK Store, make sure your Store Region is set to : United Kingdom Store

      If you are shopping in the AUS Store, make sure your Store Region is set to: Australia / New Zealand Store

      Once those two things are matched up (Store + Store Region) you'll be able to use your discount code no worries. 


    • Update on RT Store Orders and Customer Care

      10 months ago

      Chelsea RT Community Manager

      Hi everyone!


      I've got a very important message to deliver today regarding our Customer Care Team for the Rooster Teeth Store.


      I know many of you are affected by orders being delayed and all around confusion on if you’re going to get your order in time for Christmas. We understand that you are looking for information on your orders and we haven’t done the best job in answering them quickly.


      There are a few concerns that many of you share. So we’d like to address those and let you know how we are handling them.


      1. Extra Life Orders: Due to the insane support that you brought to us #forthekids we had to enter a second production run for some of the items, particularly the pin set, which has caused a delay in order processing.

      How are we fixing this? If you had an order with EL merch and OTHER items, we're going to be shipping the non-Extra Life  items immediately. Once the EL items are in our warehouse, we will ship those to you separately. You'll be contacted directly from either myself or the RT Store via email with more information about this. We apologize for the delay in getting these items to you.


      2. Oversold Items: Due to a glitch in our warehouse system, a few items were oversold.

      How are we fixing this? We are cancelling the oversold items, refunding you for those items and pushing the rest of your order through. You will be contacted directly by either myself or another member of the CS team with your new order number and additional information if needed.


      3. Shipping Status: All orders placed before the shipping cutoffs will be delivered before Christmas. As a reminder, these are the shipping cutoffs for those of you located in the United States:

      Dec. 15th - Last Day to Ship Standard UPS Ground - Order by 6 a.m. CST
      Dec. 20th - Last Day to Ship via UPS Second Day Air - Order by 6 a.m. CST

      Dec. 21st - Last Day to Ship via UPS Next Day Air - Order by 6 a.m. CST
      * The shipping deadlines listed above only apply to US shipping destinations.


      If you ordered internationally, the last day to ship International Standard was Dec. 5th 6 a.m. CST. As a note, carriers do not guarantee delivery times for International Shipments.

      4. All other inquiries: This includes questions about order status, tracking, product information, and more.

      How are we fixing this? We have hired ADDITIONAL HELP to aid the Customer Care Team in responding more quickly to all inquiries.


      All of us sincerely appreciate your support and patience as we work through the holiday traffic. Please let me know in the comments below anything that we can do better moving forward.


      Much Love,

      Chelsea + RT Store Team

    • Shhh shhh shhhh - it's Christmas

      10 months ago

      Chelsea RT Community Manager

      So last week, @RTcastMichael shared a story with me about @IowaHawkins and their interaction during setup for some broadcast show. 


      It was time to get ready to shoot the next show, which would be airing after Turkey Day, and Cody (IowaHawkins) is one of the lighting guys. He was going around, doing his thing and making things illuminate. Illumination included pulling out Christmas lights and other set stuff. 


      Apparently, every time someone would say, "But, Cody, Thanksgiving hasn't even happened yet!" or something along those lines he would just hold a finger up to his lips (or theirs, if they were within touching distance) and respond like so: 


      "Nu-nu-no-no," he says, "Just Christmas," he finishes in a whisper and a jolly grin. 


      I've taken it upon myself to inflict my house with holiday spirit and cheer - some of it prior to Thursday's Turkey feast. And every time Michael (RTcastMichael) would tell me it's not time yet, I was able to respond with that exact sentiment from Cody.


      Because, you know. IT'S FUCKING CHIRSTMAS NOW, OKAY?


      So, here's a photo of some of that cheer. I made the wreath, decorated the hell out of a tiny tree, and I also made the weird Russian/Scandinavian Christmas Gnome. His name is Petyr.


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    • Thanksgiving Week

      10 months ago

      Chelsea RT Community Manager

      I think I'm already headed towards a turkey coma...


      We get catered lunches here at RT every Monday because they're surely slowly fattening us and filming it all in secret so one day they can launch the biggest weight loss content program ever. Today, because it's Thanksgiving week, we got Thanksgiving lunch. 


      Now, for those of you unfamiliar with a standard American-sized-Pilgram-invented-meal... it includes:


      Turkey

      Ham

      Gravy

      Stuffing

      Mashed Potatoes

      Green Beans

      Rolls (YEASTY ROLLS)

      Cranberry

      Pumpkin Pie


      And usually some other stuff. But we had that for lunch. I'm ded. And sleepy.


      And I'm doing Thanksgiving for @RTcastMichael and I on Wednesday, and then again on Thursday for the family, and probably joining in for a Friendsgiving Thursday night... 


      Do you know how many turkies, hams, stuffings, and mashed potatoes that is?! A GORGEOUS AMOUNT.


      I need all the stuffing. 


      What's your favorite part of a Thanksgiving meal? (And for everyone else... what's your favorite part of a fourth Thursday of November meal?)

    • Rooster Teeth Holiday Card Exchange!

      11 months ago

      Chelsea RT Community Manager

      Happy Holidays Y'all! 


      The time of giving and thanks is upon us, from now until the merry and jolly days that is the majority of December. During this time of year, we usually take a moment to say, "Thank You!" or "Happy Holidays!" more often. There are smiles, cheers, and all around good laughter and tears. 


      Those of us here at Rooster Teeth never want that time to be lessened either, so this year we're hosting something simple and FUN. 


      It's a Holiday Card Exchange!


      What is that, you may ask. Well, a Holiday Card Exchange is where you sign up with your address, many other someones else sign up with their addresses and we switch 'em all around and you're assigned someone to send a pretty little holiday card to. 


      It's low cost and effort, but the effect of someone receiving a handwritten (or DRAWN!) card is immeasurable. 


      If you feel like being in the holiday spirit sign up today to participate! 


      SIGN ME UP!


      SUBMISSIONS CLOSE ON FRIDAY NOVEMBER 24, 2017.


      You'll be sent your match on December 1, 2017. If you have any questions, contact us at community@roosterteeth.com


      <3


      If you decide to be a Grinch, and any reports come in where you didn't send out a beautiful little card, you will be blacklisted from all future gift exchanges. 

    • Nostalgia - Or How did I even know how to internet in 2005

      11 months ago

      Chelsea RT Community Manager

      I don't know what happened.


      A rabbit hole appeared. 


      I jumped down it.


      Next thing I know, I'm listening to A7F, feeding my Neopets, and somehow successfully remembering my password to my LIVEJOURNAL account (oh lawd, teenage Chelsea seriously wrote a lot of Jak and Daxter smut...  open_mouth)


      Now, excuse me. There is so much more angsty metal teenager music waiting for me on my hard drive and I do have a fairy quest from the dark faerie, Jhudora to take care of.


      I'll just leave this behind... (as you can see, I just created a 5th Neopet, because APPARENTLY THAT'S A THING NOW?!)


      <3



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    • RT 2017 Community Extra Life - Stream Schedule!

      11 months ago

      Chelsea RT Community Manager

      Hi everyone!


      This weekend we'll be kicking off Extra Life with our 25 Hour RT Community Extra Life live stream! It'll be running from November 4 8:00 a.m. CDT to November 5 8:00 a.m. CST here on Rooster TeethYouTube AND Twitch!!


      Along with the stream, we will be promoting two very special items. The #ForTheKids pin as well as the RT Land t-shirts - available in men and women's cuts. Check 'em out below!


      TOqQ0TM.jpg



      Every hour we will be patching in a different group from around the world to stream with us for an hour. Many are local community groups that you could join! See below for the full schedule and  links to where the groups now live. 


      ------------------- Nov 4 -------------------

      08:00 AM CDT   Rooster Speak
      09:00 AM CDT   Beta Cats
      10:00 AM CDT   Sour Grapes
      11:00 AM CDT   RT NJ Community
      12:00 PM CDT   Team BIGBITE / RTSTL
      01:00 PM CDT   Constantly Calibrating
      02:00 PM CDT   RT Houston
      03:00 PM CDT   RWBY Nation
      04:00 PM CDT   RT New Vancouver
      05:00 PM CDT   Rooster Buckeyes
      06:00 PM CDT   Rhode Island Rooster Teeth Commmunity
      07:00 PM CDT   The Cartographers Guild
      08:00 PM CDT   g1 Gamedays
      09:00 PM CDT   RT: Nova Scotia
      10:00 PM CDT   RT Austin / Side Quest
      11:00 PM CDT   RT Michigan powered by Ladylike Gaming
      ------------------- Nov 5 -------------------

      12:00 AM CDT   Team Oklahoma
      01:00 AM CDT   RT Ontario
      02:00 AM CDT   RTUK powered by Argentstreams

      ----- DAYLIGHT SAVINGS TIME------
      02:00 AM CST   RT NorCal
      03:00 AM CST   RoosterTeethDFW
      04:00 AM CST   RTNY Community
      05:00 AM CST   RT Georgia (FB Group)
      06:00 AM CST   RWBY Cosplayers of South East Florida
      07:00 AM CST   RT Florida


      Check us out and remember...


      It's For the Kids!! So check out Jack's BIG Post for all of our double weekend shenanigans!

      <3


    • RWBY: Combat Ready - The Road So Far

      11 months ago

      Chelsea RT Community Manager

      Hey everyone!


      It’s been a crazy couple of weeks since the RWBY: Combat Ready Kickstarter Campaign launched on September 27th. Thanks to all the Backers and vocal supporters, the game and campaign have taken off faster than we could imagine.


      It’s only been 30 days, but the game has changed drastically since launch due to the unlocking of Stretch Goals. Those unlocked goals offered game component upgrades, additional content in the game, or additional content to be purchased!


      For those of you who haven’t been following along (or those who have but really want to know what you’re getting... ) here is a brief “The Road So Far” of RWBY: Combat Ready.


      September 27: RWBY: Combat Ready was launched!


      September 29: We clarified that shipping is INCLUDED for people who live in the USA, EU, AU, or NZ!


      September 30: We’re funded!  fireworks


      After being funded, it becomes a whirlwind of updates nearly every day as we started unlocking items. Here’s the quick low down with some links to their specific updates (as necessary).


      Items that are added to RWBY: Combat Ready - for all versions!

      • 6 Additional Objective Cards
      • The Rulebook was upgraded in Quality
      • +4 Additional Pages with a “Making of RWBY: Combat Ready” Chapter
      • The playing cards were upgraded to a high quality Black Core
      • MINIATURES! Miniatures replaced the cardboard player pieces of Ruby, Weiss, Blake,  and Yang!
      • Player Tracker Scrolls were upgraded to be double-backed with recessed squares to hold player cubes securely
      • Vacuum Trays were included in all game boxes to hold all the game components
      • Semblance Tokens were upgraded to be 3D printed pieces
      • Adam Taurus was added as a Villain into RWBY: Combat Ready (36 Card Deck, plus the White Fang Minion Deck with 18 cards and 1 Objective Card)
      • Game Box was upgraded to have UV Printing on the outside
      • Player Cubes upgraded from wood to colored transparent plastic
      • Cinder was added as a Villain into RWBY: Combat Ready
      • PENNY Is Included! (She comes with a 30 card deck, 1 player tracker scroll, 1 miniature, and 1 semblance token.)


      Backer Included Items - Free of charge to Kickstarter Backers at all Pledge Levels!


      • The 30 Card Heroine Booster Deck - a pack of 6 cards for each of the 5 heroines (Ruby, Weiss, Blake, Yang, and Penny)

      • Neopolitan’s Sub-Boss Deck - a deck of 18 cards and 1 Objective Card

      • The 30 Card Villain Booster Deck - a pack of 10 cards for each of the 3 Villains (Roman Torchwick, Cinder Fall, and Adam Taurus)

      Add-On Items Available to Add To Your Pledge (Here’s How you do it!)


      • Villain Miniatures for USD$20.00 (Includes a 30mm tall mini of Cinder, Adam, and Torchwick - Collectible Items Only, Not Integral to Gameplay)

      • Additional Copies of the Game for USD$45.00 (Each additional copy purchased through the Kickstarter will have all the Backer Included Items)

      • Emerald and Mercury’s Sub Boss Deck for USD$10.00 (Includes an 18 card deck and 1 objective card)

      • RWBY Starter Pack #1 for USD$60.00 (Includes the first four volumes of RWBY on either Blu-Ray or DVD.)

      • RWBY Starter Pack #2 for USD$40.00 (Includes the first four soundtrack CDs of RWBY)

      • New RWBY Character for USD$10.00 (An unknown new RWBY Character that will be premiering in RWBY: Combat Ready before they appear in the show, RWBY!)

      Developer Updates Explaining the Game:


      #1 - Objectives and How They Work

      #2 - Card Play

      #3 - Combos and Assists

      #4 - Experience


      I know, a lot of information to take in at once. Take a deep breath. Take a look. RWBY: Combat Ready has grown drastically since we launched it only 30 days ago. We’ve got just about four days left in the campaign so now is the time if you have interest.


      We’re expected to ship this game to Backers in July 2018 and then ideally it will go into the RT Store after the Backers have it in their hands. But remember - there are certain items here that Backers have included for their pledges that will be separate items when it's in the Store!


      We hope you’re as excited as we are to get our hands on it and play it with our friends!


      <3

      Chelsea

    • Votrobeck asked Chelsea a question

      Do you know what's happening with the Double Gold Q&A page? I tried to watch last Friday and it wasn't working, and it's still sending me to the error page when I check to see if there are updates.

      Answered: Oct 6, 2017

      Hmm... Let me look into this and see if something got a little janky on the back end. Thanks for letting me know about it!

    • Tech Minimums and Recommendations for Extra Life

      1 year ago

      Chelsea RT Community Manager
      • Preferred 
        • Encoder: Xsplit/OBS/VMix - Keyframe interval set at 2
        • Resolution: 720/1080p 60
        • Bitrate: 4000 Kbps
        • Streaming Destination: Twitch / YouTube (Ads Disabled)
        • Sponsors: Please no sponsors during our time frame
        • Graphics/alerts: Turn off personal alerts during our time - We will have a bar at the bottom to display donations and total amount (Our graphics are still being worked out - details will come soon) - We will aim to include their name and channel during their time for people to find. 
        • Upload Speeds: at least 10/Mbps
        • Equipment: A game feed and caster's audio. Group Audio should match output of Caster's and game audio should be lower (Unless game calls for certain game cues) - Webcam is extra, but Lip Sync needs to be checked.
      • Minimum
        • Encoder:: OBS - Audio/Video Sync (Or Console Streaming)
        • 720p 30fps
        • Bitrate: 2000 Kbps
        • Streaming Destination: Twitch
        • Sponsors: No Sponsors during our time
        • Graphic/Alerts: Turn off personal alerts unless they are Extra Life related - Our graphics will still cover certain areas of the screen. If they want to keep their name graphic on stream we can make this work. 
        • Upload Speeds: 4Mbps
        • Equipment: Console Streaming with a headset that can consistently stream for the time frame.
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