Stay awhile and listen!
My name is Jason Boomer (people call me Boomer), I’m the co-Head Guardian (along with Eloise @Arileya) of RTX London, and welcome to ‘A Brief Introduction to Guardian-ing’.
Eli and I work closely with the RTX Events team to co-ordinate the rabble of volunteers (*ahem* Guardians) that make RTX events as smooth and fun as they are.
This journal is an FAQ of sorts, explaining what it means to be a Guardian for those wanting to apply to RTX London 2018.
What: http://RTXLondon.com (site coming soon)
When: 15th – 16th September (All Guardians on-site from 13th September)
Where: ExCeL Centre, London
WHAT IS A GUARDIAN?
Guardians are the lifeblood of RTX events. They are the public-facing volunteers that keep the event running smoothly. For a list and description of the roles, read through to the end of this journal.
From the RTX London site;
“Guardians are chosen Rooster Teeth Community members who dedicate their time and skills to help make RTX an amazing experience for everyone. Guardians provide support for attendees, special guests, Rooster Teeth cast/crew, and one another. Guardians are the customer service and crisis management front line of RTX. Guardians represent RTX, Rooster Teeth, and the RT Community. The RT Community is pretty incredible, and we aim to bring the best (and those aspiring to be the best) community representatives into our Guardian ranks.”
WHAT ISN’T A GUARDIAN?
A first aider. A security person. “Muscle” for staff. A policy-maker. Employed by Rooster Teeth. These, we are not.
Guardians are VOLUNTEERS
Being a Guardian is HARD WORK
Being a Guardian is REWARDING
…ask any previous Guardian about their experience, and I’m sure they’ll all tell you the same.
APPLYING TO BE A GUARDIAN
NOTE: PAs and Team Leads are not listed as a team preference, as these will be chosen from successful applicants. If you have held these positions at previous RTX events, or at other events generally, say so in the relevant parts of the form.
From the RTX London site;
“We look for applicants who are cooperative, eager, positive, and patient, paired with strong customer service skills and a genuine desire to make the RTX experience awesome for everyone. We strive to make the show a safe place for all fans. Successful Guardians must be comfortable in crowds/crowded spaces, able to deal with emergencies with a cool head, and willing to work with their team. We have a variety of jobs that range from super exciting to oddly mundane, but all jobs/tasks are important and necessary. We expect everyone to put their full effort into every task. Guardians must be 18+.”
Please fill out the application thoroughly and seriously. All joke applications will be disregarded - this goes for beginners and veterans of RTX.
We enjoy a good joke as much as the next person, but filtering through thousands of applications takes time, and joke ones just slow the whole process down.
You must be willing to check the Rooster Teeth website every week. Although Guardian news comes in random bursts, we require that you check this site frequently. We will NOT be sharing Guardian news elsewhere (Facebook, Twitter, Tumblr etc.). All communication will be via email, group post, or private messaging on this site.
Be sure to TRIPLE check your information - names, emails, and usernames are often misspelled. We can’t get in touch if your details are wrong, so check, check, and check again!
We do our best to match your assignment preferences, but preferences are never a guarantee.
Don’t worry if you lack convention experience! We accept all skill levels. Tell us if you have worked retail, theme parks, festivals, business events, child care, personal assistance, office management, scout leading, project management, extracurricular activities...EVERYTHING that involves dealing with groups of people…these all share skills with one role or another!
Please remember – Thousands apply, hundreds are accepted, so please be patient, and best of luck.
THE ROLES - Read this!
Expo Hall: Responsible for managing the exhibition space, directing people to different areas of the event, assisting with lines in the exhibitor areas, and helping to ease congestion on the expo floor. Generally, the eyes on the ground.
Freelancers: Responsible for supporting all teams. For example, they help Lines when one grows too large, Store when there is a rush, Panels when there is a particularly popular one, and cover breaks when teams and Team Leads need them. They are the most flexible team.
G-Spot: Responsible for keeping a chilled, tidy, and supportive environment for Guardians on break. Being a Guardian is hard work, so having the chance to sit, snack, and re-hydrate in a quiet and comfortable area is key to well-being.
Happy Hour: Responsible for Guardian-ing evening activities. They’re like Freelancers, but specifically for all activities that take place in the evening. This requires a level head, and willingness to work evenings and travel to off-site venues.
Lines: Responsible for keeping lines moving, under control, and making sure the Guardian teams are aware of congestion or bottle necks. They work very closely with Response, Expo Floor, Store, and Freelancers, and are critical to ensuring optimal event-flow.
Panels: Responsible for load-in/load-out of panel rooms, seating, handling Q&A microphones, and keeping panels on-time. Works closely with Tech and event staff to ensure a smooth-running panel is enjoyed by all.
Registration: Responsible for checking attendees into the event. They’re the first point-of-contact at the event and helps set the tone for an attendees’ experience at RTX. Must be friendly, helpful, and able to work well under pressure. Later in the day, Registration Guardians are often reassigned to other areas of the event.
Response: Responsible for supporting all other teams, particularly with crisis management and impromptu signings by staff. They’re ever-vigilant, ready to move at a moments’ notice, and prepared to handle the unexpected. They are NOT first aiders or security. Remember: Observe, Deter, Report ONLY.
Signatures: Responsible for keeping the staff signatures area flowing. They direct attendees to the correct signing line, check badges/signature tickets, assist with taking photos, and make sure everything is on schedule.
Speciality Rooms: Responsible for the unique booths, such as VIP and First booth (and as with RTX London 2017, the Blood Fest booth), and whatever else Rooster Teeth come up with. They handle lines for these areas, inform attendees of what each space is, and keep these spaces safe and tidy.
Store: Responsible for stocking and staffing the RT Store. They staff the point-of-sale, replenish stock levels, help attendees find items, and perform a stock count at the end of each day. They work with the Lines team to keep it easy and efficient for attendees to visit the Store.
Tech: Responsible for the A/V aspects of RTX London. Directly responsible to Adam Baird, the Tech team work with Centre Stage, Panels, and other areas of the RTX event to ensure a smooth and efficient show. This is the smallest Guardian team and requires a high level of skill. Not responsible for rigging or sound boards etc.
Centre Stage: Responsible for seating attendees, emptying seating out between shows, clearing walkways, and assisting Tech with any requests they might have. Tech knowledge a plus, but not required.
PA: Responsible for keeping Rooster Teeth staff and special guests on schedule, getting them to where they need to be, and getting them food, drinks etc. as required. Each PA is assigned one staff member and will be with them for the duration of the event, so must be able to communicate and act professionally. ROLE NOT AVAILABLE ON THE FORM. PAs WILL BE CHOSEN FROM SUCCESSFUL APPLICANTS.
Team Leads: Responsible for a team of Guardians. All Guardians report to and receive direction from a Team Lead, who in turn report to the Head Guardians. Simply, the Team Leads keep their team working (assigning tasks etc.), they look out for their wellbeing (scheduling breaks etc.), and help the Head Guardians stay on top of the event. ROLE NOT AVAILABLE ON THE FORM. PAs WILL BE CHOSEN FROM SUCCESSFUL APPLICANTS
Guardian or not, I can't wait to see each and every one of you at RTX London! Good luck.
APPLY TO BE A GUARDIAN FOR RTX LONDON